The MGM Mlife Loyalty Rewards Program was a totally new approach that combined the successes of Caesars Rewards with even more easily achievable levels and services, resulting in what today is regarded by most, myself included, as the best casino loyalty program outside of having a dedicated host. The premise of MGM Mlife Rewards is simple. Contact the Casino Marketing at Bellagio to reach our Executive & VIP Hosts for reservations and other services. Let our New York-New York Casino Hosts help make your next stay at New York-New York Las Vegas Hotel & Casino a special one. Contact Casino Marketing 888.693.0763. Failing to go through the casino host costs you money. My host gave me an example of one trip to Vegas that I never booked through a host and never talked to a host before I left, was a $1,000 mistake. I was entitled to a larger upfront comp and additional comps based on play. Always ask don’t be afraid to.
My husband and I visited Las Vegas for a three day weekend, one year ago in Feb. We stayed at NYNY. We mainly gambled there. Our bankroll was approximately 3,000. He plays table, I play slots. MLife desk comped rooms, fees, and 50ish in room charges at checkout. We get mailers and offers from corporate occasionally. We were trying to plan a trip for late Mach of the year, and we had no 'spring' offers on the website. I called casino marketing and asked what they could offer me for March. They basically told me nada and I would have to wait until the end of Jan. when offers were updated.
A few hours later a casino host called my husband and introduced herself, sent us an email stating she would like to be our host, and to email or call her to help plan any trip to Vegas...
My question is, what can I expect to get... Do I state specifically what I want? Free rooms, some food? We are going to celebrate his birthday and our anniversary. Should I 'mention' that in my email? Also, we are going to go the the Monster Jam Finals, should i mention that also, or even ask if she can get us seats?
Is it odd that a host would contact you a year after a trip?
thanks is advance for any info, newbie to hosts:)
what denomination slots do you play, and what is the average bet your husband makes?
Have you payed Ayecarumba yet?
Anyways, sorry but I can't actually help with your question.
I play mostly penny (I know lol), quarter, and some dollar. He probably averages $25.. if seems as if we play for hours and hours a night lol
As a single person I play similarly. I get two free nights and $30 free play in my corporate offers, use that as a 'minimum' and work your way up. Maybe a few nights and resort credit. At $25 table play at NyNy I wouldn't expect much from them, your penny slot play is driving these offers unless your husband is hiding $50 play from you IMO.
, newbie to hosts:)
Emails can be better than phone calls.Start with being honest with yourselves. How long do you gamble what denomination machines what games what betting level how many hours for an average day.
Then be rrealistically honest with the host about what gamblers you are and what other things you have planned for the trip. MERE MENTION of both a birthday and an anniversary should at the very least get you a bottle of champagne in your room. So TELL them. It may not be a very big bottle or very expensive champagne but hosts who know their business will NEVER forget those dates.
Tickets for shows events.... ask if the host is able to help. You may have to go to the Concierge but start with the host. Those are often hard comps, but you can still ask.ANY requests you have, no matter how strange ... ask the host and FIND OUT.
From what you've said I would expect NYNY to give you RFB. Room, Food and Beverages.
When your plans are finalized.. Email the host ... and send an entire revised email anytime anything changes.
Airline, Flight number, Date, SkedArrival, ...the works.
You will Perhaps get met by a limo. Maybe not. But if the host doesn't have the info, you certainly won't get a limo.
Mlife VIP Lounge
Mlife Gold Casino Host
One of the more mysterious benefits of Mlife Platinum or Noir status is access to the Mlife VIP Lounge in certain hotels. The reason I say mysterious is because there is barely a mention of the Mlife VIP Lounge on any of the property websites. I actually found a mention on the Mirage FAQ page, but it was just in passing. If you search on Google for a map of the specific property you may find the lounge. I asked a few Mlife staff at various properties. And most didn’t have any idea that there even was an Mlife VIP Lounge.
Many of the Mlife hotels offer VIP Check In at reception for members Gold and above. This is essentially a separate line just for elite guests. However, the mythical Mlife VIP Lounge is a completely separate area with snacks, drinks, access to casino hosts, private check in/out, etc.
After reading this Miles to Memory post about his experience with the VIP Lounge at Luxor, it inspired me to do a scavenger hunt in Vegas to try to get in to the various Mlife VIP Lounges at various resorts.
The overall take away is that the Mlife VIP Lounges are nothing too exciting. Usually there is a desk with a host (or staff that has easy access to a host), a mini fridge with water, soda and juice, some basic snacks and some seating.
Here is what I found out about the Mlife VIP Lounge at each property. I will update this list as I uncover more information.
Monte Carlo
UPDATE: The VIP Lounge is closed as Monte Carlo transitions to the Park MGM.The first lounge I visited was actually a few years back, and somewhat by accident. While I was staying at Monte Carlo, I had an issue with my Mlife account. Since the Mlife Desk staff couldn’t solve my problem, they directed me to the VIP lounge. It is opposite of the main Check In desk by the guest elevators. There is bottled water and bottles of wine available. VIP lounge is for Gold members and higher. Map
New York New York
I stayed at NYNY this past weekend and when booking through Mlife I was told I could check in at the VIP lounge. The agent on the phone explained it was to the left of the main Check In area past the bell desk. Sure enough.
Immediately inside the door is a staff desk. You can check in and out at this desk. Checking out is especially nice because the staff can call a host to see what comps they can offer. When I checked out the staff didn’t get a hold of the host but still took off the resort fees (my room was already comped). I stopped by a couple of other times to get water, juice and cookies. Finally, there is no alcohol but there is coffee, some dried fruit, pretzels and mints.
A NYNY employee confirmed over Twitter that all Platinum and Noir members are welcome in the lounge. Map(although the lounge isn’t listed, it is by the Bell Desk)
Mlife Casino Host
Excalibur
I asked a staff member of the Mlife desk if there was a VIP lounge and he explained that there was in the High Limit area (who knew there were high limit players at Excalibur… but that’s another conversation).
The door clearly shows that Platinum and Noir members are welcome. Mlife confirms this. Inside is more of the same, with the addition of some basic snacks. I took a bag of M&Ms in addition to a water bottle which was a nice snack to have. Map(it is by the Starbucks in the High Limit slots)
Luxor
Finding the Luxor Mlife VIP Lounge is quite the challenge. I asked a staff in the High Limit area and she had no clue what I was talking about. A second staff finally figured out where it was, although she told me there wasn’t much there and wasn’t sure of the hours. To find it you have to walk towards the walkway to Excalibur. By the Zippo store and Criss Angel gift shop there is an escalator down. At the bottom, turn left and walk down past the (empty) Check In desk. There is a sign on the ceiling and the lounge is in a weird little door on the right. I tried to put my Mlife card in to unlock the door, but it wouldn’t fit. The door was unlocked anyway, so I went in.
There is nothing of note to this lounge. There was an employee in one corner who seemed surprised anyone had found the place. She wasn’t helpful at all. There is a fridge with some soda and water. The only snacks are some lonely bags of chips. Map
Mirage
All I know about the Mirage VIP Lounge is that it is located right by the main entrance before you come to the Check In desk. I have not been inside. A couple of people report that it is only for guests staying at Mirage that have been coded by a casino host to receive the lounge benefit. These guests are given a special black VIP key. And the lounge reportedly has beer and wine available. Confirmed: VIP lounge is for Platinum guests coded by casino host.
MGM
The VIP Lounge shows up as next to the front desk. Confirmation: It is for Noir members only, however there is an invited guest line for check in for Gold and Platinum. Map
Bellagio
The map lists a “Chairman’s Lounge”, but I do not know what it takes to get access. Map
UPDATE: PDXDealsGuy sent me an update from the Bellagio. And he reports that as a Platinum member he was able to check in at a lounge just to the left of the main check in desk. “The lounge isn’t too big, but they had 3 or 4 workers at the desk (and some coffee & wine).” In addition, it is only open (at least to Platinum members) during weekends and other times when check in is busy. While YMMV with access to the lounge, it is worth checking out!
Aria
I have stayed at Aria multiple times and have never found a VIP lounge, however there is a lounge specifically for guests of the Sky Suites. Also, I couldn’t find a map online. UPDATE 10/31/16: There is now the Tower Suites Lounge (my review) available for guests that book a suite at Aria.
Mandalay Bay
Looking at the map I could not find a VIP lounge. However, I read that there is one on the top floor. Confirmed: There is a VIP lounge but you have to be coded access by a casino host. Also an invited guest line for check in for Platinum and Noir members. Map
Delano
No information.
Finally, if you have any additional info about any of the Mlife VIP Lounges, please comment below!
Update 7/31/15: I have been emailing back and forth with an Mlife representative. Here is what she confirmed for each of the properties:
I had sent out a request for the VIP lounge information and this is what I have been told by the resorts.
Mlife Beau Rivage Casino Host
Aria-No VIP lounge at ARIA nor at Vdara.
MGM Grand/Signature-MGM Grand VIP lounge is for NOIR. Signature- does not have a VIP Lounge. There is an invited guest line at the front desk for Gold and Platinum but no lounge.
Mandalay Bay/Delano- VIP Lounge access upon request of host. There is a separate Platinum/Noir check in line at Mandalay Bay desk however.
The Mirage- There is VIP lounge access upon the request of a host for some Platinum.
Monte Carlo-Have a VIP lounge that is complimentary for M life Gold tier and above members.
Excalibur-Have a VIP lounge for Platinum and NOIR members.